At Buy-Medical, we strive to ensure you’re delighted with your purchase. However, if you need to return or exchange an item, we make the process simple.
Order Acceptance and Pricing
- All orders are subject to our General Terms and Conditions of Sale.
- Prices are net and inclusive of VAT, excluding delivery charges.
Delivery Timeframes
For International orders
- Sea freight: 8-12 weeks
- Air Parcel Post: 3-4 weeks
- local orders 2-7 working days
Order Cancellation
- Special orders cannot be cancelled.
- Other confirmed orders require written consent for cancellation.
7-Day Returns Policy
You have 7 days (including weekends) from receiving your parcel to inform our Customer Care Team of your intention to return goods.
Return Requirements
- Items must be unused, in original packaging, and capable of resale.
- Contact us via email (support@localhost) for return details.
- Goods received after 7 days will not be accepted.
Calculating the 7-Day Returns Period
- Includes all days from Monday to Sunday.
- Applies to multiple goods delivered on different days.
Faulty or Damaged Products
- Within 7 days: replacement or full refund.
- Outside 7 days but within 12 months: repair or exchange (manufacturing defect only).
Duplicate or Incorrect Item
- Contact us immediately for return or collection arrangements.
Returning Items
- Contact our Customer Agent for return details.
- Obtain a returns authorization number.
- Pack and post the item to the provided address.
- Use tracked service with adequate insurance.
Testing Faulty Items
- We test every returned item.
- Non-faulty items will be returned to you, with postage costs applied.
Non-Returnable Items
- Certain medical supplies (e.g., sealed items, perishable goods, expired items).
- Examples: medical gloves, sterile syringes, CPAP masks.
Contact Us
For any questions or concerns, email us at support@buymedical.co.za.
